Customer Service

 

Please read the following carefully. Your use of the PetticoatParlor.com web site and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").

  1. Shopping with PetticoatParlor.com
  2. Price
  3. Payment
    1. Credit Card
  4. Availability
  5. Delivery
  6. Copyright and Trade Marks
  7. Privacy and Data Policy
  8. Returns
    1. Unwanted Products
    2. Faulty Products
    3. Returning Unwanted or Faulty Products
    4. Unwanted Products - European Distance Selling Directive
    5. Unwanted Goods - Custom-made and other Exempt Products
  9. Petticoat Parlor Responsibilities
  10. General
  11. Contacting Us 

Shopping with uk.PetticoatParlor.com

  • You can Order Products in the following ways:
    • online via this website;
    • by telephoning 02380 190468
    • When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
  • When you place your Order online we will send you an email ("Purchase Order") to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and if the Product is available and the details of the Order are correct, we will contact you with a further email which will be confirm that the order has been Confirmed or Shipped. If the Product is not available we will also let you know by email.
  • PetticoatParlor may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights as a consumer.
  • All new Orders are deemed separate and each is treated individually.

Price

  • The price for each Product is shown on uk.PetticoatParlor.com and includes V.A.T.
  • We always try to make sure that the prices on uk.PetticoatParlor.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
  • You will be notified of the delivery costs automatically before you submit your payment, based on the delivery address you specify.
  • Prices are quoted on uk.PetticoatParlor.com in £ sterling by default - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in £ sterling and uk.PetticoatParlor.com cannot be held responsible for any loss due to exchange rate fluctuations.
  • International customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.

Payment

  • You must pay for your Order before it is delivered and you can do so by PayPal or credit card.
  1. Credit Card
    • Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order.
    • To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
    • Your credit card company may also do security checks to confirm it is you making the Order.
    • All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.

Availability

  • We try to keep uk.PetticoatParlor.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
  • All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

Delivery

  • Petticoat Parlor delivers to destinations inside and outside the UK.
  • You will be notified of the delivery costs automatically before you submit your credit card details.
  • If your Order is made online but you do not pay by PayPal or credit card, or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering.
  • Delivery outside the UK may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Petticoat Parlor is not responsible for them.
  • Petticoat Parlor offers a range of delivery services depending on the address we are delivering to. Please see the Checkout page for details on these services for your postcode.
  • Please Order from Petticoat Parlor with enough time to prevent any loss or disappointment resulting from the delivery time as Petticoat Parlor cannot be responsible for this.

Copyright and Trade Marks

  • Petticoat Parlor does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
  • The copyright in uk.PetticoatParlor.com and the content of all the software, web site and pages relating to the uk.PetticoatParlor.com web site is owned by, or licensed to Patticoat Parlor, unless otherwise specified and may not be used, copied or altered without our express consent.
  • Copyright extends to the design, look and feel of uk.PetticoatParlor.com, all photographs on it and its marketing materials.
  • You may use uk.PetticoatParlor.com for private and personal non-commercial use only - i.e. to view, copy and print portions of uk.PetticoatParlor.com for the sole purpose of placing Orders. The materials on uk.PetticoatParlor.com may not be used for any other purpose (unless permission is granted).
  • Petticoat Parlor, PetticoatParlor.com, UK.petticoatparlor.com and our logos are trade names or trade marks of Petticoat Parlor LLC and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "PetticoatParlor" and we are also the owners of unregistered trade mark rights in them.
  • However, Petticoat Parlor does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on PetticoatParlor.com belong to their respective owners.

Privacy and Data Policy

  • Petticoat Parlor makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy (available on request).
  • Petticoat Parlor is registered with the Information Commissioner in accordance with the Data Protection Act 1998.

Returns

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.
  1. Unwanted Products
    • Our policy is to ensure that you are satisfied every time you place an Order with uk.PetticoatParlor.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 21 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
    • We will make the refund directly to the credit/charge card used to place the original order within 21 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
    • You will only have to pay for the return postage of the Products.
    • Certain products and services are excluded from this returns policy, including perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.
  2. Faulty Products
    • We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to our Head Office within 21 days of receipt.
    • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
    • For help with items later than 21 days after your initial purchase please contact us for more information.
  3. Returning Unwanted or Faulty Products
    • Please contact us by telephone (on 02380 190468 ) or email (at petticoatparloruk@gmail.com
      ) to inform us of your wish to return Products.
    • We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
    • We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to:

       Petticoat Parlor Customer Returns, 54 Seacombe Green, Southampton, SO16 9HW, UK

    • You will be responsible for the returned Products until they reach us.
  4. Unwanted Products - European Distance Selling Regulations (DSRs)
    • By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
    • If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number: We will then arrange for you to be refunded accordingly.
    • Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
      • where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
      • where you are returning your entire order, we will refund the Standard Delivery charge incurred.
      • where we collect an item from you, we reserve the right to recover the costs of collection from you.
    • We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 21-day Money-back Policy above.
  5. Unwanted Products - Custom-made and other Exempt Products
    • Due to the bespoke nature of Custom-made and other Exempt products we are unable to offer our usual 21 Day Money Back Policy on these items, and due to their nature they are not subject to the right to cancel under the Distance Selling Regulations. These products will be clearly identified as such on their respective product pages.
    • In addition, certain other products are also exempt from our 21-day Money Back Policy above; these products will be clearly marked on their respective product pages. In the case of these items, the returns period is limited to seven working days following the day of receipt as per the right to cancel under the DSRs above and you shall be responsible for the cost of return.
    • This does not affect your statutory rights.

Petticoat Parlor Responsibilities

  • Petticoat Parlor has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on uk.PetticoatParlor.com or contact us for exact sizes.
  • Petticoat Parlor shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
  • Petticoat Parlor will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
  • Because of the nature of the Internet, Petticoat Parlor provides and maintains PetticoatParlor.com on an "as is", "as available" basis and makes no promise that use of PetticoatParlor.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
  • Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
  • Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
  • You will be responsible for any breach of these terms by you and if you use PetticoatParlor.com in breach of these terms you will be liable to and will reimburse Petticoat Parlor for any loss or damage caused as a result.
  • These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Petticoat Parlor's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
  • Petticoat Parlor will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God!
  • Please read the instructions, manuals and other user documentation that comes with your Products carefully. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.
  • These terms do not affect your statutory rights as a consumer which are available to you.
  • Subject as aforesaid, to the maximum extent permitted by law, Petticoat Parlor excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Petticoat Parlor and Petticoat Parlor shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
    • any incorrect or inaccurate information on PetticoatParlor.com;
    • any interruptions to or delays in updating PetticoatParlor.com;
    • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of PetticoatParlor.com or any Product purchased through PetticoatParlor.com;
    • any loss or damage resulting from your use or the inability to use the PetticoatParlor.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
    • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
    • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading PetticoatParlor.com, or from transmissions via emails or attachments received from Petticoat Parlor or its licensees and affiliates;
    • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which PetticoatParlor.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
    • all representations, warranties, conditions and other terms which but for this notice would have effect.

General

  • Petticoat Parlor may change or withdraw any part of uk.PetticoatParlor.com, or may refuse you access to the web site at any time if we consider it necessary.
  • Petticoat Parlor may also terminate this Agreement and immediately remove, cancel or suspend access to and use of uk.PetticoatParlor.com upon breach of any part of these Terms whatsoever.
  • Termination shall be without prejudice to Petticoat Parlor's other rights.
  • Petticoat Parlor acts as principal on its own account and not as agent for you or any other person.
  • If Petticoat Parlor does not enforce any provision of this agreement such will not be considered a continuing waiver.
  • In the event that any part of these Terms is held to be unenforceable, such part will at Petticoat Parlor's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
  • These Terms constitute the full agreement between you and Petticoat Parlor and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
  • Since we are principally aiming PetticoatParlor.com at the US market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
  • Use of Petticoat Parlor and these terms are subject to the laws of US and the jurisdiction of the US Courts.

Contacting Us

  • If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at petticoatparloruk@gmail.com
    .
  • You can also contact us:
    • By post at Petticoat Parlor, 54 Seacombe Green, Southampton, Hampshire, SO16 9HW
    • By telephoning 02380 190468 between the office hours of 9am and 5pm.